Make #JUANforgettable moments happen.

FAQs


"What the FAQ? I'm lost!"
Don't worry, we're here to help.


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Product
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  1. What are 'Rare Onesies'?
    These are onesies that are currently in stock but may not be re-stocked.
  2. What are your sizes for the onesies?
    We have 3 sizes: KIDS (4-9 years old, max. of 4'6), TWEENS (below 5'3) and ADULTS (5'4 and up).
  3. What is the sizing for the slippers?
    Unicorn slippers and Minion slippers are free size. Claw slippers have 2 sizes: SMALL (smaller than women's US7) and LARGE (larger than women's US7 up to men's US12).
  4. Still not sure about the size. Can you make a recommendation?
    Yes. Please send us your measurements as you order.
  5. What is the maximum waist line that the onesies can accommodate?
    The onesies (both TWEEN and ADULT sizes) can accommodate up to a 55-inch waist line.
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Order Flow
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  1. How do I place an order?
    You may send us a message through (+639)065698467 or call us at (+632)6567714 to get a complete list of available items and the order form.
  2. I've settled the payment. Now what?
    Send in a picture of the deposit slip and we will confirm payment. Once payment is confirmed, we will ship out the items.
  3. What happens after I send in my order form?
    We will confirm your order and send the payment details.
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Shipping
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  1. How much is shipping?
    We ship for FREE via Xend Express to anywhere in the Philippines. You may add Php200 per item for Next-Day delivery.
  2. How long does shipping take?
    It takes 2-3 days for Metro Manila and 4-6 days for provincial destinations. You may add Php200 per item for Next-Day delivery.
  3. Can I pick up the item instead of having it delivered?
    Yes, you can pick it up at our office in Marikina. Please coordinate with us through (+639)065698467 or (+632)6567714.
  4. How do I track my shipment?
    For packages via Xend Express, you may use the tracking widget at the bottom of the page. Packages sent via LBC Express can be tracked here : www.lbcexpress.com.
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Payment
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  1. What are your payment methods?
    We accept payments via BDO or BPI Bank Deposit only. Bank details will be given once the order is confirmed.
  2. Can I pay in cash upon pick up?
    Yes. Please inform us beforehand if you will be needing change.
  3. What payment methods are available at your store?
    The Penthouse UP Town Center branch accepts both cash or card.
  4. Do you have cash on delivery services?
    No, we do not.
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Others
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  1. What are your terms for returns?
    We only accept returns for wrong or damaged items. Returns must be made within 7 days after the customer receives the item.
  2. Do you give discounts or do you accept bulk orders?
    Yes, we do. The price would depend on the quantity though! For wholesale orders of 20 pieces and above, please contact us at (+639)065698467 or daynetai@juansiemanila.com.
  3. What are your business hours?
    Please view www.juansiemanila.com/contact-us.
  4. Can I have something exchanged?
    Yes. However, you will shoulder the extra shipping fee to return the item to us and for us to ship the new item to you.
  5. I have a proposal for a partnership, sponsorship, feature or the like.
    Please send us a proposal through promos@juansiemanila.com.
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    The Wild #Juans    

Discover our #juansies in the wild.
 
Snap a photo of your #juansie and tag us @juansiemanila or email us at juansiemanila@gmail.com and you can be featured in our gallery below! 
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Already purchased a #juansie? Track your package now!
 

The tracking widget is only for shipments sent via Xend Express.
 
For overnight shipments coursed through LBC, please track the status of your shipment at http://www.lbcexpress.com.